Question 1

How many years have you been in business?

Accepted Answer

B1 Companies, Inc., the parent company for The Nines Botanicals started in 1996.

Question 2

Who owns The Nines Botanicals?

Accepted Answer

The company is a subsidiary of B1 Companies, Inc., which was found by John P. Beck, Jr.

Question 3

How long does it take to process my order?

Accepted Answer

We strive to ship orders within 24 hours receipt, meaning if you place an order on Monday, before 1pm, cst it will go out that day, if after 1pm, it will ship on no later than Tuesday. Wednesday. Generally, we ship the order the same day the order is received.

Question 4

What methods of payment do you accept?

Accepted Answer

We accept Visa/Mastercard and American Express.

Question 5

How long are your products warranted?

Accepted Answer

Our products have warranty from manufacturing defect for one year from the date of sale. This does not include color shift due to the fact that we use natural colorants in our product as opposed to dyes. The products must be stored at room temperature during that time or the warranty is voided.

Question 6

Do your products contain parabens?

Accepted Answer

The Nines Botanicals has gradually eliminated parabens from almost all of our products. This process is not an overnight project. Each formula has been reformulated in the lab to ensure that the product looks, feels and smells like the original formula. Great care has been taken to test each formula to assure a safe and well preserved formula.

Question 7

Are your products: 1). natural 2). contain animal products 3). organically certified 4). vegan 5). chemical free 6). preservative free?

Accepted Answer

Each of these is worthy of a long discussion, but here are the short answers:
1. There is, however, no actual definition of natural according to the U.S. Food and Drug         Administration (FDA).
2. Natural skin care is the care of the skin (the largest organ of the body) using naturally-        derived ingredients (such as botanicals extracts, roots, essential oils and flowers)                combined with naturally occurring carrier agents, surfactants, humectants and                    emulsifiers. The classic definition of natural skin care is based on using botanically              sourced ingredients currently existing in or formed by nature, without the use of                  synthetic chemicals, and manufactured in such a way to preserve the integrity of the          ingredients. We strive to be as natural as possible, but to be all-natural is virtually                impossible.
3. We do not use animal derived ingredients.
    There are no legally defined parameters for certifying cosmetics as being organic. The        whole concept is fraught with issues. Cosmetic ingredients are not like food, so trying        to apply food based standards are problematic. We strive to make the most effective          products without regard to the concept of organic, or else we would have to forego the      use of such technologically advanced ingredients as Peptides, CoQ10 and Vitamins,          which cannot be certified as organic.
4. Our products are not certified vegan or vegan approved, but they do not contain                animal derived ingredients.
5. All formulas are Gluten Free.
7. No. If our products could be maintained without preservatives or with only natural              preservatives, we would do so. It is imperative that products are free of contamination        and remain so after the consumer opens and uses the product. Therefore, we will              make sure that each formula meets the necessary level of protection.

FAQ